Standard Production Time:

  • Most orders ship in 7-10 business days from final artwork approval

  • Rush fees may apply if a shorter production time is required

FOB Point:

  • Factory is located in Monroe, WA 98272, USA

Standard Packaging:

  • Most products are bulk wrapped in foam sheets to protect during shipment

  • Smaller items may be bulk packed in bags

Custom Packaging:

  • Poly bags are available for individual packaging, please contact us for a quote

  • Gift boxes and other packaging is available through special order, please contact us for a quote

Other Charges:

  • See pricing guide for specific costs

  • Set up charge will apply on the first run of most new designs/products

  • Minimum is 50 pieces on most items or less than minimum charge may be applicable

  • Awards and wall plaques have a higher less than minimum charge

  • Artwork must be production ready, or an additional hourly rate may apply

  • Exact quantity fee will be applied if an exact quantity is needed on non-personalized items

Spec Sample Program Limitations:

  • Custom pre-production samples may be purchased for a nominal charge

  • Virtual and rendered proofs are available at no charge on all items

  • Generic samples may be available at no cost depending on desired products

Digitally Printed Full Color Products:

  • We print our full color acrylic and wood products with full color digital printing

  • We can match most PMS colors for no extra charge

  • We are unable to print metallic, neon, or glow colors

Over/Under Run Policy:

  • Due to our production process we have a standard 10% over/under run policy

  • Personalized items will be shipped at exact quantity

  • Exact quantity fee will be applied if an exact quantity is needed on non-personalized items

  • You can state no under runs at no additional cost

Payment Terms:

  • Net 30 terms are available for approved customers

  • We accept Visa, MasterCard, American Express, and Discover

  • There will be a 2% convenience fee on all credit card transactions

  • Upon order entry we will authorize 120% of your order total to secure funds and cover possible overages and freight costs

  • Your card will not be charged until your order ships

  • We also accept check, cashiers check, or money order